Got A Question? You're Not The Only One!

Find answers to the most common questions we've recieved below.

Find answers to the most common questions we've recieved below.

General

Specializing in Facebook and Instagram advertising, we target customized demographics to collect customer acquisition data points including but not limited to: first and last name, date of birth, email, phone, address, etc. 

Our tailored ad campaigns and software have been optimized to generate high-quality, converting leads. After clicking our ads, the customer will be prompted to fill out a brief contact form requesting you (the buyer) to contact them regarding your specific industry’s products and/or services.

Exclusive Leads: While many agencies use recycled leads, we aim to set a new industry standard. Every order placed is accompanied by a dedicated ad campaign manager who customizes your ad to fit your desired specs. The leads generated by your tailored ad are exclusive to you and are never shared or sold to other platform users.

Rapid Delivery: We aim to drastically decrease your lead response time. Case studies have shown qualified leads are 21X more likely to convert when contacted within the first five minutes of inquiring. Our leads are delivered to you instantly through our platform as they trickle in to increase your close rate.

Transparency: We’re a long-term partner for growth. Our team is driven by a clear set of core values beginning with integrity. We believe in providing our customers with 100% transparency: No hidden fees or long-term contracts. Our start to finish process is defined clearly for every customer we work with.

24/7 Support: Customer satisfaction has been at the forefront of our focus since inception. Our dedicated tech support team offers 24/7 solutions to any issues that may arise while partnering with us. Customer acquisition is important, customer retention is what sets us apart.

We don’t believe in a “one-size-fits-all” model when it comes to lead generation. Our services are tailored towards customized demographics with multiple packages available for each specific industry we specialize in. To view our pricing click here or contact Sales@TheVoxxGroup.com.

We offer one-off transactions so our customers are not obligated to any long term commitments. Term-package contracts are also available for qualified customers.

Yes. To ensure our clients have the best opportunity for success, we require a 20 lead minimum order quantity for Life Insurance, while Real Estate and Solar Energy require a minimum of 10 leads.

The VOXX Group has partnered with industry experts so we can constantly monitor the ever-changing federal and state regulations regarding consumer protection so we can remain TCPA compliant. Every lead generated by our platform has provided consent to be contacted by us and our partners (you, the buyer). However, it is important that you understand current regulations and abide by them at all times. If a lead requests that you stop contacting them, stop contacting them.

Orders

We accept Visa, Mastercard, American Express, Discover and Sezzle. Alternative payment methods may be accepted upon request.

To view a detailed description of how Sezzle works, click here.

You should receive an order confirmation the same day as your purchase. Once approved, our team begins your customized ad campaign within 1 business day.

Your dedicated campaign manger will reach out via email with instructions on how to receive your purchased leads.

Once your campaign is approved, you can expect to start receiving leads typically within 2-3 business days. It may take up to 5-7 business days for you to receive your full purchase of leads. Our Delivery/Fulfillment Policy can be viewed here.

We guarantee your leads will be within a 50 mile radius of your requested city/zip code. Any leads outside of the requested radius will be replaced with no additional charge. Our Lead Replacement Policy can be viewed here.

If you contact us within 12 hours of your order being placed, yes. If your campaign has already been approved and activated, no. We unfortunately cannot change targeting after your campaign is live. If you need us to change your contact information, i.e. phone number/email address, we will do our best to accommodate your request. However, we will not change any of the previous data that was generated before the change.  

Please insure your billing details match the address associated with your credit card. If everything looks correct, contact us and one of our agents will be happy to assist you.

Refunds

Customer satisfaction has been at the forefront of our focus since inception. Our full Refund/Cancellation Policy can be viewed here.

To submit a refund/cancellation request, please contact us at Hello@TheVoxxGroup.com with your order number in the subject line. You can expect to receive a response from one of our agents within 1-2 business days.

For cancellations, please contact us within 12 hours of your order being placed.

All refund requests are subject to review. If approved, please allow up to 48 for us to process your request. Refunds will be issued to the original form of payment within 1-2 business days and usually takes up to 5-7 business days to reflect on your credit card statement.

Please reach out to Hello@TheVoxxGroup.com before filing a chargeback with your bank or credit card issuer.

Still curious? Contact Hello@TheVoxxGroup.com for more information.

Still curious? Contact Hello@TheVoxxGroup.com for more information.